Mercedes-Benz of Croydon is excited to announce an opportunity for a dedicated and detail-oriented individual to join our team as a Service Advisor. If you excel in providing outstanding customer service within the automotive industry, we are keen to hear from you.

About Mercedes-Benz of Croydon

Hedin Automotive, a leading partner of Mercedes-Benz, operates widely across Europe and the UK, with locations including Croydon, Dartford, Brooklands, and West Bromley. We are committed to delivering superior automotive service and unparalleled customer satisfaction.

Key Responsibilities for Service Advisors

• Serve as the main point of contact for customers requiring vehicle servicing, ensuring a positive experience from booking to completion.
• Manage service bookings efficiently, coordinating client queries with professionalism and timely follow-up.
• Discuss service options, estimated costs, and timelines with customers, ensuring transparency and clarity.
• Collaborate closely with the technical team to ensure service quality and prompt resolution of maintenance and repair tasks.
• Maintain precise customer records, updating our CRM system with integrity and accuracy.

Ideal Candidate Profile

• Previous experience in a service advisor role, ideally within the automotive sector, is essential.
• Exceptional organisational skills and the ability to manage multiple priorities seamlessly.
• Strong interpersonal skills and excellent communication abilities for effective customer and team interaction.
• A results-driven approach with a commitment to delivering exceptional customer satisfaction.
• Eagerness to embrace new automotive technologies and continuous professional learning.

Benefits of Working with Mercedes-Benz of Croydon

• Attractive salary package with performance-related bonuses.
• 25 days of annual leave plus bank holidays.
• Exclusive employee discounts on an array of Mercedes-Benz products and services.
• Opportunities for career growth and continuous professional development.
• Life assurance cover and access to our wellness programmes.
• Membership to discounted retail and hospitality schemes.
• A collaborative work environment backed by a supportive team culture.

Application Process

If you are passionate about automotive excellence and desire to advance your career within a dynamic customer service environment, we encourage you to apply for the Service Advisor position. We uphold principles of diversity and inclusivity, welcoming applicants from all backgrounds.

To apply, please visit our careers page at https://www.hedinautomotive.co.uk/careers. Early applications are recommended as we may conclude the recruitment process once a substantial volume of applications is received.

Hedin Automotive is committed to being an equal opportunity employer. All shortlisted candidates will undergo necessary pre-employment checks, including employment history verification and a criminal records check. Discover more about our vision and career opportunities at https://www.hedinautomotive.co.uk/.