Service Department Host - Mercedes-Benz of West Bromley
Hedin Automotive London is part of Hedin Group, a major global retailer of vehicles specialising in Mercedes-Benz. We are looking for a host to join us - OTE £28,000
Mercedes-Benz of West Bromley is seeking a full-time committed and enthusiastic individual to join our team as a Service Department Host.
About Hedin Automotive
Hedin Automotive, a proud partner of Mercedes-Benz, operates across multiple locations in the UK, including Croydon, Dartford, Brooklands, and West Bromley. We are dedicated to providing exceptional service and uphold the highest standards in the automotive industry.
Role Overview
As a Service Department Host at Mercedes-Benz of West Bromley, you will serve as the initial point of contact for our valued customers, creating a positive first impression and ensuring their experience with us is memorable. Your role is crucial in fostering a welcoming environment and assisting with customer needs effectively.
Key Responsibilities
- Ability to cover shifts between 8am and 1830 - early and late shift options.
- Welcome customers with a friendly and engaging tone, ensuring they feel valued from the moment they arrive.
- Maintain a professional and smart appearance, representing the prestigious Mercedes-Benz brand.
- Facilitate communication between customers and the service department, ensuring clarity and understanding.
- Build and maintain positive relationships with customers, enhancing their overall experience.
- Work collaboratively with team members to achieve department objectives.
- Assist with managing customer enquiries and records effectively.
Qualifications and Skills
- Experience in a customer-facing role.
- Customer-focused with a positive and enthusiastic demeanour.
- Good level of general communication skills, both verbal and written.
- Ability to build rapport and engage in meaningful conversations with customers.
- Experience working in a busy environment.
- Confident using CRM system to manage customer information
Benefits of Joining Mercedes-Benz of West Bromley
- Competitive salary with performance-based incentives.
- Exclusive staff discounts on Mercedes-Benz products and services.
- 25 days of annual leave plus bank holidays.
- Life assurance coverage.
- Retail and lifestyle discount schemes.
- Comprehensive health and wellness programmes.
- Opportunity for personal and professional development within the company.
Application Process
If you are a detail-oriented and committed professional with a passion for customer service and delivering high-quality experiences, we encourage you to apply for the Service Department Host position at Mercedes-Benz of West Bromley.
Hedin Automotive values diversity and inclusivity, ensuring equal opportunities for all. Our comprehensive recruitment process includes thorough checks such as work authorisation, address verification, and criminal background checks. Apply now to seize this exciting opportunity. For more details about Hedin Automotive and to explore our current career openings, visit our website at https://www.hedinautomotive.co.uk/.
- Department
- Service Department Team
- Locations
- Mercedes-Benz of West Bromley
About Hedin Automotive London Ltd
Hedin Automotive London Ltd is part of the Hedin Mobility Group. Hedin Mobility Group's story began in 1985, when father and son Ingemar and Anders Hedin acquired a Mercedes-Benz and Nissan dealership in Borås, Western Sweden. Today, almost 40 years later, Hedin Mobility Group has grown into one of Europe's top mobility providers with operations in more than ten countries and over 8,300 employees.
Service Department Host - Mercedes-Benz of West Bromley
Hedin Automotive London is part of Hedin Group, a major global retailer of vehicles specialising in Mercedes-Benz. We are looking for a host to join us - OTE £28,000
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