Aftersales Manager - Mercedes-Benz of West Bromley
Hedin Automotive London is part of Hedin Group, a major global retailer of vehicles and automotive services. Excellent salary and bonus package.
Mercedes-Benz of West Bromley is seeking a motivated and experienced individual to join our team as an Aftersales Manager.
About Hedin Automotive
Hedin Automotive, a proud partner of Mercedes-Benz, operates across multiple locations in the UK, including Croydon, Dartford, Brooklands, and West Bromley. We are dedicated to providing exceptional service and uphold the highest standards of Mercedes-Benz.
Role Overview
As an Aftersales Manager at Mercedes-Benz of West Bromley, you will oversee the aftersales department, ensuring high levels of customer satisfaction and efficient service operations. Your role will involve managing aftersales teams, optimising processes, and driving performance to meet and exceed targets.
Key Responsibilities
- Manage the day-to-day operations of the aftersales department, including service, parts, and customer service.
- Develop and implement strategies to drive aftersales performance and customer satisfaction.
- Lead, motivate, and train aftersales staff to maintain high standards of service and efficiency.
- Monitor and analyse key performance indicators to identify areas for improvement.
- Handle customer complaints and ensure swift resolution to maintain customer loyalty.
- Collaborate with other departments to ensure a seamless customer experience.
- Maintain accurate records and reports on aftersales activities and performance.
- Ensure compliance with health and safety regulations and company policies.
Required Qualifications and Skills
- Proven experience in a managerial role within the automotive aftersales sector.
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Proficiency with CRM and aftersales management systems.
- Analytical skills with a detail-oriented approach to data and reporting.
- UK right to work.
Personal Attributes for Success
- A customer-focused mindset with a commitment to delivering exceptional service.
- Proactive problem-solving capabilities and initiative.
- Ability to thrive in a fast-paced environment while managing multiple tasks.
- Professional and courteous demeanour.
- Strong organisational skills and attention to detail.
Benefits of Joining Mercedes-Benz of West Bromley
- Competitive salary with performance-based incentives.
- Exclusive staff discounts on Mercedes-Benz products and services.
- 25 days of annual leave plus bank holidays.
- Discounted Mercedes-Benz servicing
- Access to Mercedes-Benz discount car rental scheme.
- Life assurance coverage.
- Retail and lifestyle discount schemes.
- Comprehensive health and wellness programmes.
- Opportunity for personal and professional development within the company.
Application Process
If you are a proactive and experienced professional with a passion for delivering high-quality aftersales service, we encourage you to apply for the Aftersales Manager position at Mercedes-Benz of West Bromley.
Hedin Automotive values diversity and inclusivity, ensuring equal opportunities for all. Our comprehensive recruitment process includes thorough checks such as work authorisation, address verification, and criminal background checks. Apply now to seize this exciting opportunity. For more details about Hedin Automotive and to explore our current career openings, visit our website at https://www.hedinautomotive.co.uk/.
- Department
- Service Department Team
- Locations
- Mercedes-Benz of West Bromley
About Hedin Automotive London Ltd
Hedin Automotive London Ltd is part of the Hedin Mobility Group. Hedin Mobility Group's story began in 1985, when father and son Ingemar and Anders Hedin acquired a Mercedes-Benz and Nissan dealership in Borås, Western Sweden. Today, almost 40 years later, Hedin Mobility Group has grown into one of Europe's top mobility providers with operations in more than ten countries and over 8,300 employees.
Aftersales Manager - Mercedes-Benz of West Bromley
Hedin Automotive London is part of Hedin Group, a major global retailer of vehicles and automotive services. Excellent salary and bonus package.
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