Embark on a rewarding career with Mercedes-Benz of West Bromley as an Assistant Service Manager, and become a key contributor to delivering exceptional customer service and operational excellence within our service department.

About Mercedes-Benz of West Bromley

Mercedes-Benz of West Bromley, part of the Hedin Automotive group, is renowned for its commitment to providing outstanding automotive services. Our dedication to customer satisfaction is unwavering, and we pride ourselves on delivering high-quality service to every client.

Ideal Candidate Profile for Assistant Service Manager Role

• Proven experience in a service management or supervisory role within the automotive industry.
• Strong leadership skills with the ability to inspire and develop a high-performing team.
• Excellent organisational and time-management skills to ensure efficient service delivery.
• Exceptional communication abilities for effective interaction with customers, team members, and stakeholders.
• Customer-focused approach with exemplary problem-solving capabilities.
• Keen interest in automotive industry trends and service innovations.
• Full UK Right to Work.

Key Responsibilities of an Assistant Service Manager

• Support the Aftersales Manager in overseeing the daily running of the service department with a specific focus on front of house operations.
• Ensure high standards of customer service by promptly addressing customer inquiries and concerns.
• Assist in managing workflow and resources to maximise department efficiency.
• Develop and implement strategies to improve service quality and customer satisfaction.
• Monitor and report on key performance metrics.
• Foster a positive and inclusive work environment that aligns with company values.
• Lead and manage the service advisor team to achieve KPI's.

Benefits of Working with Mercedes-Benz of West Bromley

• Competitive salary package with performance-based bonuses.
• Full-time, permanent role with structured working hours of 45 hours per week.
• 25 days of annual leave plus bank holidays.
• Opportunities for professional development and career progression.
• Exclusive employee discounts on Mercedes-Benz products and services.
• Access to comprehensive health and wellbeing programmes.
• Supportive and inclusive work environment focused on diversity and employee satisfaction.
• X2 life assurance cover.
• Access to employee pension scheme.

Application Process

If you are passionate about customer satisfaction and leadership, we encourage you to apply for the Assistant Service Manager role. We value diversity and welcome applications from candidates of all backgrounds.

To apply, please visit our careers page at https://www.hedinautomotive.co.uk/careers. We recommend submitting your application early as the selection process may close after we receive a sufficient number of applications.

Hedin Automotive is committed to equality and fostering an inclusive workplace. All potential employees will undergo necessary pre-employment checks, including employment history and criminal background verification. For more information on our values and career opportunities, please visit https://www.hedinautomotive.co.uk/.