Join Mercedes-Benz of West Bromley as a Part Time Telephone Customer Service Advisor and become the voice of our business, providing exceptional assistance to our valued customers.

About Mercedes-Benz of West Bromley

As a part of the Hedin Automotive group, Mercedes-Benz of West Bromley is dedicated to delivering superior service and premium automotive experiences.

Ideal Candidate Profile for Telephone Customer Service Advisor

• Excellent verbal communication skills, with an ability to engage customers warmly and professionally.
• Previous experience in a customer service or call centre role is advantageous.
• Strong problem-solving abilities, aiming to resolve customer inquiries efficiently.
• Ability to multitask and manage time effectively in a part-time capacity.
• Punctual and reliable, with strong organisational skills.
• Full UK Right to Work.
• Capable of commuting to West Bromley.

Key Responsibilities as a Telephone Customer Service Advisor

• Flexibility to work 6 hours per day, shifts varying between starting 8am and finishing 7pm, working 5 out of 7 days; this includes weekends, typically 1 in 3.
• Answer inbound calls promptly and professionally, providing accurate information to customers.
• Handle customer inquiries and resolve issues effectively, enhancing customer satisfaction.
• Coordinate appointments and follow-up on customer service requests when applicable.
• Handle large volumes of inbound and outbound telephone calls.
• Maintain a detailed and accurate record of all interactions for quality assurance.
• Collaborate with team members to provide seamless customer service experiences.

Personal Attributes

• Empathetic and courteous with a customer-centric mindset.
• Self-motivated and able to work autonomously in a part-time role.
• Dependable and flexible with the ability to manage dynamic workloads.
• Exceptional listening skills, fostering positive customer interactions.
• Adaptability in handling various customer personalities and scenarios.

Benefits of Working with Mercedes-Benz of West Bromley

• Competitive hourly wage based on experience - currently £11.44
• Part-time position with flexible working hours.
• Permanent contract working 6 hours per day, shifts varying between starting 8am and finishing 7pm, working 5 out of 7 days; this includes weekends, too.
• Time-off in lieu for working weekends.
• Opportunities for personal and professional development.
• Exclusive access to Mercedes-Benz product and service discounts.
• Participation in our comprehensive health and wellness programs.
• Inclusive and diverse workplace culture supporting teamwork and growth.
• Access to our pension scheme and additional employee benefits.

Application Process

If you are an empathetic communicator with a passion for delivering outstanding customer service, we encourage you to apply for this Telephone Customer Service Advisor role. We are committed to diversity and welcome applications from all backgrounds.

To apply, please visit our careers page at https://www.hedinautomotive.co.uk/careers. The recruitment process may conclude once we have received a sufficient number of applications, so we recommend submitting your application at your earliest convenience.

Hedin Automotive is committed to creating an inclusive work environment. All candidates will undergo pre-employment checks, including employment history and background verification. Learn more about our values and career opportunities at https://www.hedinautomotive.co.uk/.