Job Description

Join our team at Mercedes-Benz of Dartford as a Service Advisor on a fixed-term basis. This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations.

About Hedin Automotive

Hedin Automotive operates across several Mercedes-Benz sites in South London, including Brooklands, Croydon, West Bromley, and Dartford. We are committed to providing the highest standard of service and quality to our esteemed customers.

Service Advisor Role Overview

The Service Advisor position demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive top-notch service throughout their experience with us.

Key Responsibilities of the Service Advisor

• Deliver exceptional customer service by understanding customer needs and expectations.
• Manage service appointment scheduling and vehicle check-in processes effectively.
• Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
• Handle customer inquiries and provide expert advice on service and repair options.
• Ensure all documentation is complete and accurate, and maintain customer records meticulously.
• Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity.
• Present and sell additional repairs to customers.

Ideal Candidate Profile

We are searching for a candidate who displays excellent interpersonal skills and has a genuine enthusiasm for customer service. The successful candidate will possess the following attributes:

• Proven experience in a customer service or service advisor role, preferably in the automotive industry.
• Strong organisational skills and the ability to manage multiple tasks efficiently.
• Exceptional communication skills and the ability to build rapport with customers.
• Proficiency in using CRM and service management software.
• A proactive approach to problem-solving and a keen attention to detail.
• Dedication to maintaining high standards of customer satisfaction and service excellence.

Why Join Hedin Automotive?

• Competitive salary package with the opportunity for performance-based rewards.
• Enjoy 25 days of annual leave plus UK bank holidays.
• Participate in our company pension scheme and benefit from life assurance.
• Access to an Employee Assistance Programme for your wellbeing.
• Career progression and professional development opportunities within a respected company.
• A supportive and inclusive work environment that values diversity and equality.

Application Process

If you are excited to play a pivotal role as a Service Advisor at Mercedes-Benz of Dartford, we invite you to apply today. We encourage applications from all qualified individuals as we embrace diversity in our recruitment process.

Hedin Automotive is an equal opportunity employer. All roles require pre-employment checks, including employment verification, address validation, and a standard criminal record check. For further career opportunities, visit our website at https://www.hedinautomotive.co.uk/.