Job Description

We invite you to become a key player in our team at Mercedes-Benz of Brooklands as a Service Advisor. This exciting opportunity allows you to be at the forefront of delivering exceptional customer service, ensuring all clients receive the high standards and premium experience synonymous with the Mercedes-Benz brand.

Join Hedin Automotive

As part of one of the world’s leading automotive dealership groups, Hedin Automotive boasts an extensive network of Mercedes-Benz locations in South London, including Brooklands, Croydon, West Bromley, and Dartford. Our mission is to provide an unparalleled customer experience, reflecting the quality and sophistication of the Mercedes-Benz marque.

Service Advisor Role Overview

As a Service Advisor, you will play a pivotal role in our service department, acting as the primary liaison between our customers and the technical team. Your main objective will be to ensure every customer's service experience is seamless and top-notch. This role will enable you to develop lasting relationships with clients, providing support and guidance throughout their vehicle service journey.

Key Responsibilities of the Service Advisor

• Welcome customers warmly and guide them through the service process.
• Communicate effectively with the technical team to relay accurate information to customers.
• Provide detailed explanations of services needed and offer transparent pricing information.
• Coordinate with parts and service departments to ensure timely and efficient service delivery.
• Follow up with customers to ascertain satisfaction and encourage feedback.
• Manage customer appointments and service records utilizing CRM and digital tools.
• Strive to exceed customer expectations to enhance dealership reputation and loyalty.

Ideal Candidate Profile

We are seeking an enthusiastic individual who thrives in a customer-focused environment and has a keen interest in the automotive industry. The ideal candidate will exhibit the following qualities:

• Strong interpersonal skills with a focus on customer service excellence.
• Excellent organisational abilities with keen attention to detail.
• Prior experience in a service advisor or similar customer-facing role is advantageous.
• Proficient in using CRM systems and digital communication tools.
• A team-oriented mindset with the ability to work effectively in a dynamic dealership setting.
• A positive attitude and proactive approach to solving customer needs.

Benefits of Joining Our Team

• Competitive salary with performance-based incentives.
• 25 days of annual leave plus UK bank holidays.
• Company pension scheme and life assurance plan.
• Access to health and wellbeing support through our Employee Assistance Programme.
• Opportunities for professional growth and career development.
• An inclusive work environment that celebrates diversity and equality.

Application Process

If you are eager to become part of the esteemed Mercedes-Benz team at Brooklands and make a significant impact as a Service Advisor, we encourage you to apply. We are committed to promoting diversity and welcome applications from all qualified individuals.

Hedin Automotive is an equal opportunity employer. Successful candidates will undergo pre-employment checks, including prior employment verification, address checks, and a standard criminal records check. For further insights into our company, visit https://www.hedinautomotive.co.uk/.