Job Description

Become an integral part of Mercedes-Benz of West Bromley by joining us as a Part Time Telephone Customer Service Executive. This role offers a fantastic opportunity to represent the distinguished Mercedes-Benz brand and deliver exemplary customer service, enhancing our customers' experience.

Be Part of the Hedin Automotive Team

Hedin Automotive is located in London including West Bromley, Croydon, Brooklands, and Dartford. We are committed to offering an unrivalled customer journey that mirrors the high standards of the Mercedes-Benz brand.

Overview of the Telephone Customer Service Executive Role

This part time Telephone Customer Service role will be the first point of contact for many of our clients, handling queries and providing information over the phone. Your role is crucial in maintaining the high standards of customer satisfaction and trust that our clientele associates with the Mercedes-Benz brand.

Key Responsibilities for a Telephone Customer Service Executive

• Commitment to working 30hrs per week.
• 6 hours per day, shifts varying between starting 8am and finishing 7pm.
• Working 5 out of 7 days across the week - ability to work Mon-Sun, 5 days per week with 2 days off.
• Effectively manage incoming calls and customer service inquiries.
• Identify and assess customer needs to achieve satisfaction.
• Provide accurate, valid, and comprehensive information by using the right methods and tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Liaise with internal departments to relay customer feedback and secure solutions.
• Consistently meet customer service targets and quality benchmarks.
• Maintain detailed records of customer interactions, business process documents, and follow-up actions.

Essential Qualities for the Ideal Candidate

The successful candidate will demonstrate proficiency in communication and a dedication to treating every customer with respect and patience. Important attributes include:

• Experience in a customer service.
• Exceptional communication and problem-solving skills.
• Ability to multitask, prioritise, and manage time effectively.
• Familiarity with customer management systems and practices.
• A positive and professional demeanour with a high level of attention to detail.
• Capability to handle pressure gracefully and deliver outcomes in a fast-paced environment.

Benefits of Joining Our Team

• A competitive salary package with performance-related bonuses.
• On target earnings £22,500 (including bonus)
• Inclusive pension scheme and life assurance benefits.
• Access to our Employee Assistance Programme supporting health and wellbeing.
• Numerous career advancement opportunities and ongoing training initiatives.
• A workplace culture that supports diversity and inclusion, welcoming all backgrounds.

Application Process

We encourage individuals passionate about delivering superior customer service to apply for the Telephone Customer Service Executive position at Mercedes-Benz of West Bromley. We celebrate diversity and strive to create an inclusive environment for all employees.

Hedin Automotive is an equal opportunity employer. Successful applicants will be subject to pre-employment checks, including verification of previous employment, address checks, and a standard criminal records check. For more information on our business and values, visit https://www.hedinautomotive.co.uk/.