Job Description

Join our team at Mercedes-Benz of West Bromley as a Service Advisor. In this vital role, your focus will be to provide unparalleled customer support and service, reinforcing the prestigious reputation of the Mercedes-Benz brand.

Why Join the Hedin Automotive Team?

Located in the bustling West Bromley area, our team is your gateway to a welcoming and progressive work environment, offering a unique opportunity to thrive in the automotive industry.

Overview of the Service Advisor Role

As a Service Advisor, you will be at the heart of customer interactions, ensuring a seamless service experience and maintaining high satisfaction levels. Your role is crucial in advising clients on service needs and facilitating service and repair processes.

Key Responsibilities of a Service Advisor

• Provide expert consultancy to customers on service options and maintenance requirements.
• Coordinate with technical teams to ensure efficient service delivery and vehicle repairs.
• Maintain clear and open communication with clients regarding service timelines and costs.
• Manage service scheduling and appointment confirmations, ensuring optimal workflow.
• Foster long-term customer relationships through exceptional service and client care.

Essential Qualities for the Ideal Candidate

The ideal candidate will demonstrate excellent organisational skills and a deep commitment to customer satisfaction. Key attributes include:

• Strong communication skills with the ability to convey information clearly and effectively.
• Proficiency in managing multiple tasks in a fast-paced environment.
• Prior experience in a customer service or advisory role in the automotive sector.
• Keen attention to detail and a proactive approach to problem-solving.

Benefits of Joining Our Team

• Competitive salary with potential for performance incentives.
• 25 days of annual leave plus UK bank holidays.
• Inclusive pension scheme and comprehensive life assurance benefits.
• Access to our Employee Assistance Programme, supporting your health and wellbeing.
• Opportunities for career advancement through continuous training and professional development.
• A diverse and inclusive workplace culture that respects and welcomes all backgrounds.

Application Process

We encourage enthusiastic individuals driven by customer service excellence to apply for the Service Advisor position at Mercedes-Benz of West Bromley. Our company is dedicated to promoting diversity and inclusivity within our team.

Hedin Automotive is an equal opportunity employer. Successful applicants will undergo pre-employment checks, including verification of previous employment, address checks, and a criminal record review. To discover more about our company culture and values, visit https://www.hedinautomotive.co.uk/.