Job Description

Mercedes-Benz of Croydon has an exciting opportunity for a customer-focused and knowledgeable individual to join our dealership as a Star Expert. If you are passionate about automotive innovation, delivering exceptional customer experiences, and representing one of the world’s leading automotive brands, this is the ideal role for you to shine in a prestigious and supportive environment.

Become a Brand Ambassador: Star Expert Opportunity at Mercedes-Benz of Croydon

As a Star Expert, you will be a pivotal member of our team, acting as the first point of contact and a true ambassador for the Mercedes-Benz brand. You will utilise your product knowledge and communication skills to inspire customers, making every interaction informative, enjoyable, and memorable.

Who We Are Looking For: Star Expert Skills & Attributes

• Genuine enthusiasm for the Mercedes-Benz brand, products, and the wider automotive industry
• Outstanding communication and people skills, with a natural ability to build rapport with customers from all backgrounds
• Positive, energetic, and approachable manner within a busy dealership environment
• Passionate about delivering an exceptional customer service experience
• Keen to stay up to date with evolving vehicle features, technology, and brand news
• IT literate and confident using digital tools, tablets, and presentation materials
• Adaptable and willing to learn, with a commitment to personal and professional growth
• Prior retail, hospitality, or customer service experience is an advantage, but not essential
• Full UK driving licence

Key Responsibilities: Star Expert Main Duties at Mercedes-Benz of Croydon

• Welcome customers to the dealership, ensuring each guest has a warm and engaging introduction to Mercedes-Benz and its products
• Deliver informative and interactive product presentations and demonstrations, tailored to individual customer interests and needs
• Keep up to date with the latest Mercedes-Benz models, features, and technology to answer questions and provide advice with confidence
• Support customers throughout their showroom journey, from initial enquiry to handover, ensuring a seamless and personalised experience
• Work closely with the sales, technical, and aftersales teams to ensure accurate and helpful information is always provided
• Assist with showroom events, vehicle launches, and digital presentations to promote the Mercedes-Benz brand and services
• Maintain a welcoming and visually appealing showroom environment
• Consistently represent Mercedes-Benz values of innovation, excellence, and customer focus

What Makes You a Great Fit for the Star Expert Role?

• Ability to engage, inform, and inspire customers in a fast-paced retail setting
• Natural passion for customer care and attention to detail
• Willingness to undergo ongoing manufacturer product training and development
• Confident using digital tools for presentations and customer engagement
• Commercial awareness and a commitment to the highest standards of professionalism

Benefits of Working as a Star Expert with Mercedes-Benz of Croydon

• Competitive salary
• Dedicated manufacturer training and accreditation as a Mercedes-Benz Star Expert
• 25 days annual leave, plus all recognised UK bank holidays
• Comprehensive pension scheme and life assurance cover
• Exclusive staff discounts on Mercedes-Benz vehicles, servicing, and partner retailers
• Employee Assistance Programme and wellbeing support
• Supportive, and inclusive working environment
• Opportunities for further development and progression within Hedin Automotive

How to Apply: Become a Star Expert at Mercedes-Benz of Croydon

If you have a drive for delivering best-in-class customer experiences and want to represent an iconic automotive brand as a Star Expert, we want to hear from you. Begin your application today and be a key part of the Mercedes-Benz of Croydon team.

Hedin Automotive is an equal opportunity employer. We welcome applications from individuals of all identities, backgrounds, and abilities. All employment offers are subject to pre-employment checks, including right to work, references, and a criminal record check. Discover more about our company and values at https://www.hedinautomotive.co.uk/.