Job Description

Mercedes-Benz of Brooklands is delighted to invite applications for a full-time, permanent opportunity as a Showroom Host. This customer-facing position requires an enthusiastic, personable individual is passionate about delivering impeccable customer experiences. If you are eager to work alongside a dynamic sales team in one of the world’s most prestigious automotive brands, we encourage you to apply.

Deliver an Exceptional First Impression as a Showroom Host at Mercedes-Benz of Brooklands

As a Showroom Host, you will be the welcoming face of Mercedes-Benz of Brooklands sales department, creating memorable first impressions for all visitors and supporting a luxury showroom environment. You will provide a warm and attentive reception, supporting customers as they begin their journey with our brand, and ensuring that every guest feels truly valued from the moment they arrive.

Key Qualities and Skills for a Mercedes-Benz Showroom Host

• Excellent interpersonal and communication skills, with a natural ability to engage with diverse customers.
• A proactive and solution-focused attitude, able to anticipate customer needs and act promptly to ensure a premium experience.
• Professional personal presentation and attention to detail, reflecting the luxury standards of Mercedes-Benz.
• Proficient in using booking systems and CRM platforms (training provided).
• Ability to manage a busy reception, multitask effectively, and maintain a calm and professional manner at all times.
• Previous experience in customer service, hospitality, or retail environments preferred, but not essential.
• Commitment to upholding a welcoming, inclusive, and respectful dealership culture.

Primary Responsibilities in Luxury Customer Service at Mercedes-Benz of Brooklands

• Deliver an enthusiastic, informative, and courteous welcome to all showroom guests, ensuring everyone receives prompt attention.
• Guide visitors through the showroom experience, introducing them to the brand, facilities, and sales team.
• Ensure the showroom and reception area are immaculate and well-presented.
• Respond to questions, resolve minor complaints, and seek appropriate assistance for more complex issues.
• Maintain accurate records of visitor interactions and feedback, supporting continuous improvement in customer satisfaction.

Essential Attributes for Success as a Mercedes-Benz Showroom Host

• Customer-first outlook with genuine enthusiasm for people engagement and luxury automotive brands.
• Confident spoken and written communication skills, with the ability to adapt your approach for different visitors.
• Reliable, trustworthy, and able to handle confidential information appropriately.
• Flexible team player who embraces learning, adapts well to change, and takes pride in their work.
• Keen attention to detail and quality, ensuring all operational standards are met or exceeded.

Why Join Mercedes-Benz of Brooklands?

• Competitive salary package with attractive employee benefits.
• Company pension, life assurance and 25 days’ annual leave plus bank holidays.
• Comprehensive Mercedes-Benz induction.
• Exciting opportunities for career progression within Hedin Automotive.
• Access to Employee Assistance Programme and wellbeing resources.
• Supportive, diverse, and inclusive dealership environment.
• Exclusive staff discounts on new vehicles, servicing, parts, and more.

How to Apply: Start Your Journey as a Showroom Host at Mercedes-Benz of Brooklands

If you are ready to provide exceptional hospitality in a prestigious environment and advance your career with Mercedes-Benz of Brooklands, we want to hear from you. Apply today and become part of our customer-focused team.

Hedin Automotive is an equal opportunity employer. We welcome applications from candidates of all backgrounds, identities, and abilities. All offers are subject to pre-employment checks, including right to work in the UK, satisfactory references, and a criminal record check. Learn more about our company and values at https://www.hedinautomotive.co.uk/.