About Hedin Automotive

Hedin Automotive stands as a premier partner of the prestigious Mercedes-Benz brand, with a strong presence across strategic locations including Brooklands, Croydon, West Bromley, and Dartford. Our mission is to deliver excellent automotive services for Mercedes-Benz and Hedin Automotive brands.

Mercedes-Benz of Dartford is thrilled to announce an exciting opportunity for a dedicated Service Host .

Role Overview

As a Service Host at Mercedes-Benz of Dartford, you'll play a pivotal role in delivering exceptional customer service. Ensuring our customers feel welcomed and valued, you will enhance the customer experience through efficient front-of-house coordination and support the service department's operational success.

Main Responsibilities

• Offer a warm welcome and assist customers upon their arrival
• Coordinate customer appointments and schedule service bookings in person and over the phone
• Handle customer inquiries promptly and professionally
• Loan car damage checks including the prompt processing of customer hire contracts
• Handle recovery agents and process through to service advisors
• Liaise with service team members to ensure seamless customer interactions
• Maintain an inviting customer reception area at all times
• Utilise the Pinewood CRM and Mercedes systems for efficient operation support (training provided)
• Build and maintain relationships with customers, enhancing their loyalty to the Mercedes-Benz brand
• Creating an outstanding service environment that reflects the luxury and prestige of the Mercedes-Benz brand

You will thrive in this role if you possess……

• Enthusiasm and a passion for engaging with customers to deliver an outstanding customer experience
• Professionalism and attention to detail in all customer interactions
• Proactive and positive attitude to initiating engagement with customers and wider colleagues
• Problem-solving mindset and logical approach
• Clear and confident communication style
• A commitment to upholding the Mercedes-Benz standards and their reputation for excellence
  
• Proficiency in using IT systems with the capacity to quickly master new technologies
• Capability to stay organised and calm under pressure, managing tasks diligently
• Ability to collaborate as part of a team
• Full UK Drivers Licence (desirable)

Summary of role

• Location: Mercedes-Benz and smart – Dartford, DA1 5FD
• Working Hours: 45 hours per week
• Schedule: Monday to Friday, 8:00am to 6:00pm, with occasional Saturdays on a rota basis OR Tuesday to Friday 8:00am to 6:00pm and Saturday 8:00am to 2:00pm
• Salary: £28,571.4

Benefits of Joining Mercedes-Benz

• 25 days annual leave plus bank holidays
• Exceptional discounts on Mercedes-Benz vehicles and accessories
• Long service awards
• Life insurance scheme
• Preferential rates for vehicle service and maintenance for you and your family
• Access to discount retail and hospitality clubs
• Cycle to Work scheme
• Enrolment in an employee pension plan
• Access to opportunities for ongoing professional and personal development
• An inclusive, supportive, and dynamic work environment

If you're passionate about delivering outstanding customer service and building lasting brand loyalty with a prestigious marque like Mercedes-Benz, we’d love to hear from you.

Hedin Automotive is an equal opportunity employer, committed to fairness, and conducts comprehensive checks including work authorisation, address verification, and criminal background checks. Act fast and submit your application to become a part of our dynamic team. Discover more about Hedin Automotive and the careers we offer by visiting our website at https://www.hedinautomotive.co.uk/.