Mercedes-Benz of West Bromley welcomes applications for a dynamic, motivated and organised individual to join our team as a Site Responsible Aftersales Manager.

About Hedin Automotive

Hedin Automotive, a trusted partner of Mercedes-Benz, operates in multiple locations across the UK, including Dartford, Croydon, Brooklands, and West Bromley.

Role Overview

As the Site Responsible Aftersales Manager at West Bromley, you will manage the aftersales operations ensuring the highest level of customer satisfaction and operational efficiency. You will lead the service, parts, and warranty departments to provide exceptional support and quality service to our customers. As one of the largest Mercedes-Benz workshops in Europe this is a great opportunity for those whom thrive in a top tier environment!

Key Responsibilities for an Aftersales Manager

• Oversee and manage all aspects of aftersales operations, including service, parts, and warranty departments

• Develop strategies to enhance team performance, customer satisfaction and achieve business targets

• Train, mentor, and lead the aftersales team, ensuring high levels of professionalism and motivation

• Monitor key performance indicators (KPIs) and implement corrective actions as required

• Manage budgets, control costs, and maximise profitability within the aftersales departments

• Ensure compliance with all health and safety regulations and maintain a safe working environment

• Keep abreast of industry trends and developments to maintain competitive advantage

• Committed to working 45 hrs per week 8am-6pm Monday to Friday

What Sets Our Aftersales Manager Up for Success

• Proven experience in an aftersales manager role

• Strong leadership and people management skills

• Excellent organisational and multitasking abilities

• Strong customer focus and commitment to providing exceptional service

• Solid understanding of financial management and cost control

• Proficiency in using automotive software and tools

Essential Qualities for Growing and Excelling as an Aftersales Manager

• Passion for the automotive industry with a focus on aftersales excellence

• Detail-oriented with strong problem-solving abilities

• Articulate communicator

• Inspirational and motivational leadership style

• Resilient and adaptable to changing priorities and challenges

• A valid UK driving licence

Benefits of Joining Mercedes-Benz of West Bromley

• Competitive salary with potential performance-based incentives

• Tax efficient company car scheme

• 25 days of annual leave plus bank holidays

• Exclusive staff discounts on Mercedes-Benz products and services

• Life assurance coverage

• Retail and lifestyle discount schemes

• Cycle to Work scheme

• Substantial discounts on Mercedes-Benz servicing and repairs

• Continuous training and professional development opportunities

• Comprehensive health and wellness programmes

• Participation in the company pension scheme

• An inclusive, supportive, and dynamic team environment

• Clear career progression with personalised development plans

Application Process

If you are an organised and strategic individual with a passion for aftersales and customer service, we encourage you to apply for the Site Responsible Aftersales Manager position at Mercedes-Benz of West Bromley.

Hedin Automotive prides itself on creating an inclusive environment that promotes equal opportunities. Our recruitment process involves thorough checks including work authorisation, address verification, and criminal background checks. Apply now to avoid missing out on this exceptional opportunity. Learn more about Hedin Automotive and explore our current career openings at https://www.hedinautomotive.co.uk/.