Job Description

Mercedes-Benz of Croydon is looking for a diligent, highly organised, and customer-centric individual to join our team as an Aftersales Administrator. This full-time role is an excellent opportunity to build your career and support a luxury automotive brand renowned for excellence, innovation, and world-class service. If you are passionate about customer care, possess strong administrative abilities, and thrive in a results-driven environment, we want to hear from you.

Deliver Outstanding Aftersales Support at Mercedes-Benz of Croydon

As an Aftersales Administrator, you will play a pivotal role in ensuring seamless operations within our Service department. You will be responsible for supporting our Service Advisors and Technicians, and maintaining accurate administrative processes. Your attention to detail and commitment to efficiency will enhance the overall customer aftersales experience.

Essential Skills & Attributes for an Aftersales Administrator

• Exceptional communication and interpersonal skills, with a dedication to providing outstanding customer service to everyone.

• Organisational abilities, with strong time-management skills and the ability to prioritise and multi-task in a fast-paced dealership environment.

• Proficiency in IT systems, including dealership management systems (DMS)

• Attention to detail with the ability to accurately process high volumes of documentation and data.

• Team player with a positive attitude, able to collaborate effectively across Service, Parts, and front-of-house functions.

• Experience in an administrative, customer service, or automotive environment is desirable.

• Problem-solving skills and a proactive approach to resolving queries efficiently and professionally.

Key Responsibilities in Automotive Aftersales Administration

• Process service and repair job cards, invoices, and warranty documentation accurately to manufacturer standards

• Assist with the preparation and review of internal and external repair orders, parts requests, and customer correspondence.

• Maintain records for audit, compliance, and reporting purposes, supporting data integrity across all aftersales activities.

• Assist with administration and team support as required by the Aftersales Manager.

You will thrive in this role if you can demonstrate......

• A customer-focused mindset with genuine enthusiasm for delivering service excellence.

• Ability to work effectively under pressure, maintain professionalism, and meet deadlines.

• Strong sense of responsibility, reliability, and pride in your work.

• Eagerness to learn and develop product knowledge of Mercedes-Benz vehicles and aftersales processes.

• Willingness to contribute to a positive dealership culture and to uphold the Mercedes-Benz brand values every day.

Why Join Mercedes-Benz of Brooklands as an Aftersales Administrator?

• Competitive salary and company benefits.

• Company pension scheme, life assurance, and 25 days annual leave plus bank holidays.

• Ongoing training to support your career development.

• Opportunities for progression.

• Employee Assistance Programme and dedicated wellbeing support.

• Diverse, inclusive, and supportive dealership environment.

• Exclusive staff discounts on Mercedes-Benz products, maintenance, and services.

Work Pattern:
37.5 hours per week

Monday to Friday - 9:00am to 5:30pm

Participation in a Saturday rota for TOIL or Overtime payment

How to Apply: Start Your Career in Automotive Aftersales at Mercedes-Benz of Croydon

If you are ready to deliver outstanding support in a luxury automotive environment, we encourage you to apply today.

Hedin Automotive is an equal opportunity employer. We welcome applications from individuals of all identities, backgrounds, and abilities. All offers of employment are subject to pre-employment checks, including right to work, references, and a criminal record check. Learn more about our company and values at https://www.hedinautomotive.co.uk/.